Hospitals deal with constant incoming demand. Calls, messages, follow-ups, service questions, billing queries.
ItsBot stays present across chat, email, and voice, ensuring every healthcare enquiry is answered, followed up, and guided forward, without putting more pressure on front desks or care teams.
Calls go unanswered during peak hours. Queries interrupt staff repeatedly.Follow-ups depend on availability.
Patient enquiries often begin with urgency, uncertainty, or the need for reassurance. The Voice Agent responds instantly, manages inbound calls, understands intent, and resolves common questions without creating queues or repeat callbacks.
ItsBot responds instantly with clear, consistent information, absorbing the first layer of communication while understanding urgency and intent in the background.
Follow ups in healthcare can stall between shifts and schedules. The Email Agent delivers timely confirmations, updates, and next steps with full context preserved.
ItsBot handles follow-ups automatically with full context, ensuring patients receive timely information without staff needing reminders or manual tracking.
Chat AgentFor quick clarifications and ongoing communication, ChatAgent keeps conversations active and accessible. It supports patients across touchpoints and reduces repetitive queries.
Voice steps in with full context to clarify details, resolve concerns, and guide patients forward, reducing back-and-forth and unnecessary repeat calls.
ItsBot remembers every interaction across channels, adapts its approach, and continues the same conversation whether the buyer shows up on chat, email, or phone days later.
That continuity reduces confusion.
And keeps operations running smoothly.
ItsBot absorbs communication load while keeping responses consistent, contextual,
and calm, even when teams are stretched thin.
Peak OPD hours
Seasonal spikes
campaigns.
Scale feels controlled, not chaotic.
Reduction in Call Wait Times
patient and enquiry volume
Fewer Missed Follow-ups
calls and dropped conversations
More Appointments Scheduled
follow-ups without staff effor
Experience live AI voice agents trained for real patient interactions. Each agent handles a specific role across the patient
journey while maintaining privacy, trust, and clinical boundaries.
Sara
Front Desk Receptionist
Omar
Patient Support Coordinator
Ayaan
Appointment Booking Specialist
Lina
Patient Care Coordinator
Sara Agent
Sara
Front Desk Receptionist
Handles first patient calls with a calm and reassuring tone.Manages clinic enquiries, doctor availability, insurance checks, and new appointment requests while routing medical queries safely.
Let's Try a call with Our Sara Agent
Calls go unanswered during peak hours. Queries interrupt staff repeatedly.Follow-ups depend on availability.
Understand how healthcare organizations structure patient conversations at scale. These examples reflect improvements across enquiry handling, scheduling, and follow-ups. Optimized for regulated environments and operational reliability.
Jeannie Di Bon
Serene
Health Conscious by Evolve
Apothekaheading
Smart Caller
EON health
Watch how a patient enquiry moves from first question to resolution without breaking across chat, email, or voice
No slides
No assumptions
Just real hospital conversations handled end to end
Talk to the Team