The AI Receptionist for Hotels and Hospitality
Every Guest Call, Day and Night.
ItsBot answers reservation and guest calls around the clock, handles questions about rates, rooms and check-in from your own information, and captures the direct booking before the guest opens an OTA.
- Overnight desk coverage
- Direct bookings and handoffs to your front desk
What Is an AI Receptionist for Hotels?
An AI receptionist for hotels is a voice agent that answers reservation and guest calls when the front desk is busy or closed. It answers questions about rates, rooms, parking and check-in, takes booking requests, escalates urgent guest issues to staff on duty, and logs every call for your team.
The Guest Who Can't Get Through Books on an OTA
In SiteMinder's 2025 booking data, the average direct booking brought in $516 against $312 through an OTA, and 21.8% of OTA bookings were canceled against 10.6% of direct bookings.
Check-in rush
The front desk is serving guests in the lobby while the reservation line rings.
Overnight calls
Late arrivals, lost keys and next-day bookings come in when the night team is thin or gone.
The same questions all day
Parking, breakfast, pets, Wi-Fi and late check-out take hours of staff time every week.
What Your Hotel AI Receptionist Handles
Reservations line
Answers availability and rate questions from the information you provide, and takes the booking request with dates, guests and contact details.
Night desk
Answers overnight calls and escalates urgent guest issues to the manager on duty.
Guest answer book
Parking, breakfast, pets, Wi-Fi, check-in times and directions, answered the same way every time.
Group and event bookings
Captures dates, group size and budget for groups, weddings and events, and passes them to your sales team with a summary.
Pre-arrival calls
Confirms arrival details with guests who opted in and answers their questions before they travel.
Travel agencies and tour operators
Qualifies trip requests on dates, travelers and budget, and hands a ready quote request to your team.
Experience Live Voice Agents That Move Enquiry to Booking
Each agent supports a critical stage of the travel lifecycle, from enquiry handling and lead qualification to follow-ups and post-booking assistance, exactly how high-performing travel teams run at scale.
Olivia
Follow-Up Manager
Olivia Agent
Olivia
Follow-Up ManagerAI follow-up agent that re-engages silent leads, checks interest, and keeps travel conversations moving without sounding salesy.
Let's try a call with Olivia
Connects to Your Property System
| System | Status | What the agent does |
|---|---|---|
| Your property management system | Scoped in setup | Reads availability and writes the reservation |
| Salesforce, HubSpot, Zoho, Pipedrive | Live | Saves every guest and call summary |
| ItsBot calendar and CRM | Built in | Holds every booking request until the PMS connection is live |
| Twilio, Telnyx, Plivo, Wavix, SIP | Live | Answers on your existing reservation number |
Website Chat and Guest Email
The AI chat agent answers guest questions on your website and takes booking requests. The email agent answers guest emails and follows up on group quotes.
Live in About Two Weeks
- Step 1
Discover
We learn your services, hours, prices and how customers are handled today, including what counts as urgent.
- Step 2
Tailor
We shape the agent around your business and your rules, not a template with your name on it.
- Step 3
Connect
We wire in your phone line, calendar, CRM and industry software so bookings land where they belong.
- Step 4
Go live
We test real conversations with your team, then switch it on.
- Step 5
Support
We keep it tuned as your business changes, and you top up as you go.
Can an AI receptionist take hotel reservations?
Yes. It answers availability and rate questions from the information you provide and takes the reservation request with dates, room type, guests and contact details. Where your property system is connected, the booking is written straight in. Otherwise your team confirms it from a ready summary.
Which property management systems does it work with?
We connect your property management system during setup. Tell us which one you run in the demo and we will confirm exactly how the booking flows. Every call, guest and summary is saved to ItsBot's CRM from day one, so nothing waits on the connection.
Can it answer guests in other languages?
It answers in English and Spanish and switches to the caller's language automatically. Tell us the languages your guests speak most during setup, and we will confirm which ones your agent handles before it goes live, so no guest hears a greeting they cannot follow.
Can I listen to guest calls?
Yes. Every call is recorded with consent handling, transcribed and summarized, with the outcome marked: booking request taken, question answered, transferred or escalated. Your team sees it all in one dashboard and can use it to improve the answers the agent gives.
Does it work for vacation rentals and travel agencies?
Yes. For vacation rentals it answers property questions and takes booking requests. For travel agencies and tour operators it qualifies trips on dates, travelers and budget and passes a ready quote request to your team. We set the questions and rules around your business during setup.
Hear It Take a Guest Call
Book a demo. We'll show you a real call, tailor an agent to your business, and you start whenever you're ready.