Effective Date: January 19, 2024

Last Updated: June 5, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you, the user of the Services (“User,” “you,” or “your”), and SUITES360 SOLUTIONS PRIVATE LIMITED, a private limited company incorporated under the Companies Act, 2013, having its registered office at Basement, #2839, Phase 7, Sector 61, S.A.S. Nagar (Mohali), Punjab, 160062, India (“Company,” “ItsBot,” “we,” “us,” or “our”).

By accessing, registering with, or using any portion of the ItsBot platform at https://itsbot.ai (the “Platform”) or engaging with any of our products, APIs, subdomains, and Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must immediately cease use of the Platform and its Services.

1. Interpretation and Definitions

1.1 Interpretation

Unless the context requires otherwise:

• Singular includes plural and vice versa
• References to "including" shall mean "including, without limitation"
• Headings are for convenience and do not affect interpretation.

1.2 Definitions

For these Terms:

• "Account": A registered user profile maintained to access and manage Services.
• "AI Agents": Software agents such as Chat Agent, Email Agent, Voice Agent, WhatsApp Agent, etc., that automate business functions.
• "Content": Any data, documents, text, media, or information uploaded, generated, stored, or transmitted via the Platform.
• "Features": Functional modules offered within the Platform.
• "License": The limited, revocable right to access and use the Platform granted under these Terms.
• "Personal Data": Information that can identify a natural person, including name, email, contact details, IP address, etc., as defined under applicable law.
• "Subscription": A paid or free time-bound plan granting access to certain Services.
• "User Data": All Content submitted by the User, including documents, media, structured/unstructured inputs, and chat logs.
• "Website": The domain https://itsbot.ai and all its subdomains.

2. Scope of Agreement

These Terms govern:

• Your access to and use of the Platform and all Services provided under the ItsBot brand.
• Your interactions with all AI Agents, APIs, dashboards, reports, and related tools.
• Data handling, payment, intellectual property, confidentiality, liability, and dispute resolution related to such use.

These Terms supersede any prior oral or written communications and shall prevail in case of any conflict with other policies unless specifically stated.

3. Eligibility and User Classification

3.1 Eligibility Criteria

To use the Platform, you must:

• Be at least 18 years of age and legally capable of forming a binding contract under Indian law
• Have valid authorization if using the Services on behalf of a business entity
• Use the Platform solely for commercial, professional, or enterprise purposes.
• Not be a person barred from using the Platform under applicable law or prior suspension.

3.2 Business Use Declaration

The Platform is intended for professional and business use only. By using our Services, you affirm that your purpose is commercial and not for personal or consumer use under Indian Consumer Protection Laws.

3.3 False Representations

Users found misrepresenting their identity, authority, or purpose shall be liable for immediate termination of access and may face legal consequences, including damages and injunctive relief.

4. User Account Creation and Management

4.1 Account Creation

To access certain functionalities, you must register for an account using a valid email address and other requested details. By doing so, you confirm that all information provided is accurate, complete, and up to date.

4.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account, whether authorized or not
• Implementing proper access controls within your systems

4.3 Prohibited Practices

You agree not to:

• Use another person's credentials to access the Platform
• Share your password with others.
• Circumvent or attempt to circumvent access restrictions.
• Create multiple accounts to exploit promotions or a free trial.

4.4 Notification of Breach

You must promptly notify us of any actual or suspected unauthorized access, account compromise, or misuse.

5. Access to Services and AI Agents

5.1 Overview of Services

ItsBot offers a modular suite of AI-powered agents to automate:

• Customer support and query resolution (Chat Agent)
• Email campaign writing and automation (Email Agent)
• Conversational voice interactions (Voice Agent)
• WhatsApp messaging and support (WhatsApp Agent)
• LinkedIn and social media outreach (LinkedIn & Social Agents)
• Ad campaign optimization and tracking (Ad Agent)
• Inbox warm-up and deliverability enhancement (Warm-up Agent)
• SMS alerts and campaign automation (SMS Agent)
• Industry-specific bots via Botopedia (e.g., Legal, Real Estate, EdTech)

5.2 Service Access

Services are made available through:

• Dashboard logins
• JavaScript integrations
• Embedded widgets
• APIs and webhook endpoints
• Platform-specific plugins (e.g., Shopify, WordPress)

5.3 Platform Availability

We strive for 99.5% monthly uptime. However, you acknowledge that:

• Access may be interrupted for scheduled maintenance or emergencies
• Features may evolve, be deprecated, or replaced over time.

5.4 Feature Tiers

Access to specific AI Agents depends on your Subscription plan. We reserve the right to modify feature access levels across plans.

6. Trial Access, Promotional Credits, and Fair Use

6.1 Free Trial Eligibility

New Users are eligible for a 7-day free trial on selected plans. The trial is limited to one instance per entity or individual unless otherwise permitted in writing.

6.2 Trial Limits

Trial usage may be subject to caps on:

• Number of queries or chats
• Number of leads stored
• API usage or response volume
• Access to integrations

6.3 Promotional Credits

Any coupons, credits, or referral bonuses are:

• Non-transferable
• Valid for a limited time
• Subject to revocation if misused or abused

6.4 Abuse of Trial Offers

We reserve the right to revoke access or deny future services in case of:

• Creation of fake or duplicate accounts
• Trial usage solely to extract or scrape data
• Resale or sharing of trial features

7. Subscription Plans, Payments, and Auto-Renewals

7.1 Billing Structure

Plans may be monthly, quarterly, or annually billed, with applicable taxes (e.g., GST) charged on top of the base price.

7.2 Auto-Renewal

Unless cancelled, your subscription will auto-renew at the end of each term. Renewal charges will be applied to the last used payment method.

7.3 Payment Methods

We accept:

• Debit/Credit Cards (Visa, Mastercard, RuPay)
• UPI & Net Banking (within India)
• Stripe, Razorpay, or other approved gateways

7.4 Failed Transactions

If a payment attempt fails:

• You will receive a notification and a retry attempt
• Continued failure may result in temporary account suspension.

7.5 Invoicing and Tax Compliance

Invoices are available via the dashboard or email and shall include all applicable statutory details (PAN, GSTIN, invoice number, etc.).

8. Cancellation, Refunds, and Termination

8.1 User-Initiated Cancellation

You may cancel your Subscription at any time from the dashboard. Cancellation will take effect after the current billing cycle ends. No refund will be issued for the remaining days of the active cycle.

8.2 No Refund Policy

All payments made are final. Refunds are not issued for:

• Non-usage
• User error or dissatisfaction
• Early cancellation
• Force majeure events

8.3 Company-Initiated Termination

We may suspend or terminate your access without prior notice in case of:

• Breach of these Terms
• Illegal or abusive behavior
• Reputational risk
• Technical harm to the Platform
• Failure to pay fees

8.4 Post-Termination Obligations

Upon termination:

• Your License is revoked immediately
• All content may be deleted from our servers.
• Confidential Information must be returned or destroyed.

9. Licensing and Use Restrictions

9.1 License Scope

We grant you a limited, revocable, non-transferable, non-sublicensable right to use the Services for your internal business purposes only.

9.2 Restrictions

You may not:

• Decompile, reverse-engineer, or disassemble any part of the Platform
• Attempt to extract or mine data from our systems
• Share platform access with external vendors unless explicitly permitted

9.3 Audit Rights

We reserve the right to audit your use for compliance. Violations may lead to suspension, legal action, or penalty charges.

10. Acceptable Use Policy (AUP)

To maintain the integrity of our Platform, you agree not to :

• Upload or transmit harmful, defamatory, obscene, or unlawful content
• Use bots or scripts to overload our infrastructure.
• Resell or lease access without authorization.
• Violate the privacy, IP, or publicity rights of others.
• Use AI responses to generate disinformation, harassment, or discrimination.
• Attempt to bypass or exploit rate limits or security controls

Breach of this policy will result in immediate account suspension and may lead to legal action.

Legal, Privacy-Aware, and Enforcement Clauses

11. Data Protection and User Information Handling

11.1 Legal Framework Compliance

We process your personal and business data by:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act)

11.2 Nature of Data Collected

We may collect:

• Identifiable data: e.g., name, email address, phone number, designation, company name
• Behavioral data: user activity on dashboards, feature usage, login/logout logs
• Uploaded data: PDFs, chat history, documents, user prompts, media
• Technical data: IP address, browser details, device identifiers, geographic location

11.3 Purpose of Data Processing

Your data is processed for the following legitimate business purposes:

• To provide and maintain the Services
• To personalize your AI Agents using uploaded documents and knowledge sources
• For user verification and access management
• For billing, auditing, and compliance
• To respond to queries, complaints, or feedback
• To detect, prevent, and address technical issues or breaches

11.4 Security Measures

We follow industry-grade standards to ensure the confidentiality, integrity, and availability of your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Role-based access control (RBAC)
• Activity logging and periodic security audits

11.5 Reference to Separate Privacy Policy

For full details of how data is collected, stored, transferred, and deleted — including your rights — please refer to our Privacy Policy , which is published separately at https://itsbot.ai/privacy-policy. Your continued use of the Services signifies acceptance of both these Terms and the Privacy Policy.

12. Confidentiality Obligations

12.1 Definition

"Confidential Information" includes all non-public business, technical, commercial, legal, or financial data shared between the parties, whether oral, written, or electronic, marked or not.

12.2 Obligations

Each party agrees to:

• Maintain all Confidential Information in strict confidence
• Use it solely for the performance of obligations under these Terms.
• Not disclose it to third parties without written consent, except to employees, affiliates, or agents under strict confidentiality.

12.3 Exceptions

The confidentiality obligations shall not apply to information that: It is in the public domain (without breach)

• Was lawfully in possession prior to disclosure
• Was independently developed without the use of confidential information
• Is required to be disclosed by law, subpoena, or regulatory authority (with prompt prior notice, unless legally barred)

12.4 Post-Termination Responsibility

Upon termination of this Agreement, all Confidential Information must be:

• Returned to the discloser upon request
• Or permanently destroyed, with proof of such destruction on request.

13. Ownership and Intellectual Property Rights

13.1 Platform IP

All intellectual property rights in:

• The Platform architecture
• Source code, algorithms, model architecture
• UI/UX, dashboard layouts, documentation
• AI Agents and underlying technology

Aree is exclusively owned and retained by SUITES360 SOLUTIONS PRIVATE LIMITED.

13.2 License to Use Services

We grant you a limited, non-transferable, non-sublicensable license to access and use the Platform for your internal business purposes, subject to your Subscription tier.

13.3 User Data Ownership

You retain ownership of all content, prompts, and documents you upload or create while using the Platform. However, you grant us:

• A non-exclusive, royalty-free license to process this content
• For the purpose of delivering responses, AI training for your workspace, or feature improvements

13.4 Trademarks and Branding

"It sBot", "Chat Agent", and related marks are proprietary trademarks. You may not use our brand, logo, or style elements without prior written consent.

13.5 Feedback and Suggestions

Any feedback you voluntarily provide — including product ideas, bugs, or suggestions — may be used by us royalty-free and perpetually to improve the Platform, without obligation to compensate or credit you.

14. Platform Access and Availability

14.1 Service Levels

We strive to maintain a 99.5% monthly uptime target across all Services. However, availability may occasionally be affected by:

• Scheduled maintenance (with advance notice)
• Emergency downtime due to technical or security events
• Service degradation from third-party tools or APIs

14.2 No Guarantee of Uninterrupted Access

We do not guarantee:

• That the Services will always function error-free
• Those defects will be corrected immediately.
• That access will be uninterrupted, timely, or secure.e

14.3 Third-Party Dependencies

Performance of some features may depend on external APIs or integrations (e.g., WhatsApp, OpenAI, Shopify). We are not responsible for outages or limitations on their part.

15. AI-Generated Content Disclaimer

15.1 AI Agent Nature

The responses generated by the Chat Agent, Email Agent, Voice Agent, and other AI-based tools are produced using Large Language Models (LLMs) and may:

• Contains approximations, oversights, or outdated information
• Misinterpret user inputs or lack contextual understanding

15.2 No Professional Reliance

Outputs are not a substitute for:

• Legal advice
• Medical diagnosis
• Financial planning
• Regulatory compliance decisions

15.3 You Acknowledge That:

• AI Agents work based on probability, not intent
• You are solely responsible for how AI outputs are used.
• You must verify critical responses before acting upon them.

16. Limitation of Liability

16.1 General Limitation

To the maximum extent permitted by law, our total liability under these Terms shall not exceed the amount of Subscription Fees paid by you in the 12 months preceding the claim.

16.2 Excluded Damages

We shall not be liable for:

• Loss of business or profits
• Loss of data or corruption of content
• Reputational harm
• Indirect, consequential, exemplary, or punitive damages

16.3 Force Majeure

We are not liable for delays or failure in performance due to events beyond our reasonable control, including natural disasters, cyberattacks, telecom outages, government orders, or pandemic-related restrictions.

17. Indemnity

17.1 User Obligations

You agree to indemnify, defend, and hold harmless SUITES360 SOLUTIONS PRIVATE LIMITED and its officers, directors, employees, affiliates, and licensors from all claims, demands, liabilities, damages, and expenses, including reasonable legal fees, arising from:

• Your use or misuse of the Platform
• Your violation of these Terms
• Your infringement of third-party rights (IP, privacy, etc.)
• Harm caused by your AI inputs, prompts, or uploaded content

17.2 Survival

This indemnity clause shall survive the expiration or termination of these Terms.

18. Suspension and Termination

18.1 Termination by User

You may terminate your Subscription by cancelling through your dashboard. Access will continue till the end of the billing cycle. No refunds will be provided.

18.2 Termination by ItsBot

We may terminate or suspend your access immediately, with or without notice, if:

• You breach these Terms
• You engage in abuse, fraud, or security violations.
• Required by law or court order

18.3 Consequences of Termination

Upon termination:

• Your access rights are revoked
• Your data may be deleted unless legally required to be retained.
• Confidentiality, indemnity, and IP obligations survive termination.

19. Governing Law and Jurisdiction

19.1 These Terms shall be governed by and interpreted under the laws of India.

19.2 Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Mohali, Punjab, without regard to conflict of law principles.

19.3 Arbitration

In case of unresolved disputes:

• The matter shall be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996
• The seat and venue of arbitration shall be Mohali.
• The language of arbitration shall be English.

20. Notices and Communication

20.1 Notices from Us

We may send notices to:

• The email address registered with your account
• The platform interface (dashboard notifications)
• SMS/WhatsApp (if opted in)

Such notices shall be deemed served within 24 hours of dispatch.

20.2 Notices from You

All notices to us must be sent to:

• 📧 business@itsbot.ai
• 🏢 SUITES360 SOLUTIONS PRIVATE LIMITED, Basement, #2839, Phase 7, Sector 61, S.A.S. Nagar (Mohali), Punjab, 160062, India

20.3 Language

All communications shall be conducted in English.

ADDITIONAL LEGAL PROVISIONS

(Clauses 21–30)

Effective Date: 5 June 2023

Last Updated: 5 June 2023

21. INTELLECTUAL PROPERTY RIGHTS

21.1. Ownership

All content, software, documentation, scripts, source code, architecture, databases, audio-visual content, layout, user interface, and proprietary algorithms used in or made available via ItsBot (collectively, the "Proprietary Materials") are the sole and exclusive property of SUITES360 SOLUTIONS PRIVATE LIMITED, unless otherwise stated.

21.2. Restrictions on Use

You shall not modify, reverse engineer, decompile, disassemble, attempt to derive source code, distribute, license, sublicense, rent, lease, sell, resell, assign, pledge, or transfer any Proprietary Materials. Any use of the Platform not expressly permitted under these Terms is strictly prohibited.

21.3. Limited License

Subject to your continued compliance with the Terms, we grant you a revocable, limited, non-exclusive, non-transferable, and non-sublicensable license to use the Platform solely for your business's internal use.

22. THIRD-PARTY SERVICES AND CONTENT

22.1. Integration with Third-Party Platforms

The Platform may integrate or interoperate with third-party tools, APIs, and services (e.g., WhatsApp, Meta Ads, Google Ads, Shopify, HubSpot, Salesforce). Your use of such third-party tools is governed by their respective terms of use and privacy policies.

22.2. Disclaimers for External Links

Links to third-party websites do not imply endorsement. We assume no responsibility for the accuracy, legality, or content of any linked third-party websites or for their practices.

22.3. No Liability for Third-Party Failures

SUITES360 SOLUTIONS PRIVATE LIMITED shall not be liable for any failure, interruption, or breach arising from third-party platforms or integrations, including but not limited to outages, data loss, policy changes, or service disruptions.

23. FORCE MAJEURE

We shall not be held liable for any delay or failure in performance of obligations under these Terms caused by acts beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, war, terrorism, cyberattacks, riots, labour disputes, pandemic outbreaks, governmental action, network failure, third-party service interruptions, or failure of electricity, internet, or telecommunications.

24. DISPUTE RESOLUTION

24.1. Amicable Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of ItsBot, the parties agree to make all reasonable efforts to resolve the matter amicably through good faith negotiations.

24.2. Jurisdiction and Governing Law

These Terms shall be governed and interpreted exclusively in accordance with the laws of India, with jurisdiction solely vested in the Competent Civil Courts of Mohali, Punjab, regardless of conflict of laws.

24.3. Injunctive Relief

You agree that any unauthorized use of the Platform may cause irreparable harm to ItsBot and that monetary damages may be inadequate. In such instances, we shall be entitled to seek injunctive relief in addition to all other remedies available under law or equity.

25. AUDIT RIGHTS

We reserve the right to conduct or commission an audit (either remotely or on-site, with reasonable prior notice) to ensure your compliance with these Terms. You agree to cooperate in good faith and provide all required access, documents, and personnel reasonably necessary to complete such audits.

26. EXPORT CONTROL AND RESTRICTED USERS

26.1. Compliance with Laws

You agree not to use, transfer, or export any software, technology, or technical data in violation of any applicable export laws, rules, or regulations imposed by Indian authorities or any foreign jurisdiction.

26.2. Restricted Regions or Entities

You confirm that you are not located in, or a national of, any country that is subject to Indian or international trade restrictions or listed on any sanctions list maintained by the Government of India or international regulatory agencies.

27. NON-SOLICITATION AND COMPETITOR RESTRICTIONS

You agree not to solicit, hire, or attempt to hire any employee, contractor, or consultant of ItsBot directly or indirectly for the duration of your subscription and for a period of one (1) year thereafter.

Further, you shall not develop, distribute, or promote any competing platform or product that replicates or derives from any portion of the ItsBot software, UX, agent design, or backend architecture, whether by reverse engineering or otherwise.

28. NOTICES AND COMMUNICATIONS

28.1. Electronic Communication

By using the Platform, you agree to receive communications from us electronically via email, SMS, or platform notifications. You may opt out of marketing messages but not of service-critical notifications.

28.2. Formal Notices

All formal legal notices, disputes, or claims must be directed to:

Legal Department

• SUITES360 SOLUTIONS PRIVATE LIMITED
• Basement, #2839, Phase 7, Sector 61, S.A.S. Nagar (Mohali), Punjab, 160062, India
• Email: business@itsbot.ai

29. AMENDMENTS TO THE TERMS

We reserve the absolute right to amend, modify, or update these Terms at any time. Any changes will be posted on the Platform with the revised "Last Updated" date. Your continued use of the Platform following such changes constitutes your acceptance of the revised Terms.

30. CONTACT AND SUPPORT

For any queries, feedback, or complaints related to these Terms or the Platform, you may contact us at:

• Email: business@itsbot.ai
• Address: SUITES360 SOLUTIONS PRIVATE LIMITED, Basement, #2839, Phase 7, Sector 61, S.A.S. Nagar (Mohali), Punjab, 160062, India
• Phone: +91-9915507624

PART 4 — MISCELLANEOUS AND FINAL PROVISIONS

31. INTELLECTUAL PROPERTY RIGHTS

31.1 Ownership:

All intellectual property rights associated with the ItsBot platform, including but not limited to source code, software architecture, machine learning models, training data, design elements, user interface, content, documentation, brand marks, and trademarks, are and shall remain the exclusive property of SUITES360 SOLUTIONS PRIVATE LIMITED, a company registered under the Companies Act, 2013, having its registered office at Mohali, Punjab.

31.2 No Transfer of Title:

Nothing in these Terms shall be construed as transferring or assigning any right, title, or interest in any intellectual property of ItsBot to the User. You are granted a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the platform solely in accordance with these Terms and for lawful business purposes only.

31.3 Restrictions:

Users shall not reverse engineer, decompile, disassemble, decode, or attempt to derive the source code of the software. Any unauthorized use, reproduction, distribution, or modification of the platform, its components, or content is strictly prohibited and may result in civil and criminal liability.

32. THIRD-PARTY INTEGRATIONS AND SERVICES

32.1 Third-Party Tools:

The platform may integrate or allow access to third-party APIs, CRMs, messaging services, or other tools (e.g., Salesforce, HubSpot, Google, Meta, WhatsApp Business API, etc.). These services are governed by their respective terms, and ItsBot shall not be liable for any performance, breach, or failure on the part of such third-party services.

32.2 Use at Own Risk:

You acknowledge that any reliance on third-party tools is at your own risk. ItsBot disclaims any responsibility for downtime, data loss, service unavailability, or any errors caused by third-party integrations.

33. FORCE MAJEURE

ItsBot shall not be liable for any failure or delay in performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to acts of God, natural calamities, epidemics, pandemics, wars, cyber-attacks, strikes, labor disputes, changes in government regulations, or disruption in internet services, cloud platforms, or hosting infrastructure.

In such circumstances, ItsBot shall make reasonable efforts to resume performance as soon as practicable, but shall not be held in breach or subject to liability due to such delay or failure.

34. AUDIT RIGHTS

ItsBot reserves the right to audit User activity, usage logs, and compliance with these Terms at any time upon reasonable notice. Users are obligated to cooperate in good faith and provide access to relevant information, documentation, or technical logs as may be reasonably required to complete such an audit.

35. NO PARTNERSHIP OR AGENCY

Nothing in these Terms shall be deemed to create a partnership, joint venture, employment, or agency relationship between the User and ItsBot. The User acknowledges that it has no authority to bind ItsBot or act on its behalf in any manner whatsoever unless explicitly authorized in writing.

36. COMPLIANCE WITH APPLICABLE LAWS

36.1 General Compliance:

Users agree to comply with all applicable laws, rules, and regulations in India and their jurisdiction, including but not limited to laws related to information technology, e-commerce, consumer protection, intellectual property, and data protection.

36.2 Anti-Abuse & Cybersecurity:

Users shall not engage in any form of abuse, cybercrime, spamming, spoofing, phishing, denial of service, or other actions that undermine the security, integrity, or functionality of the ItsBot platform. Violation may lead to immediate suspension, legal proceedings, and/or reporting to relevant law enforcement authorities.

37. EXPORT CONTROL AND RESTRICTED JURISDICTIONS

You acknowledge that software and services provided by ItsBot may be subject to export control laws and regulations in India or other jurisdictions. You represent and warrant that you are not located in any restricted country or territory subject to embargoes or economic sanctions (e.g., North Korea, Iran, etc.) and shall not use ItsBot services in any such territory.

38. SURVIVAL

Notwithstanding the termination of the agreement or deactivation of your account, the following provisions shall survive indefinitely: Clauses related to intellectual property, limitations of liability, indemnification, confidentiality, governing law and jurisdiction, and all clauses that by their nature are intended to survive termination.

39. LANGUAGE AND INTERPRETATION

These Terms are drafted in English and shall be interpreted solely in the English language. In the event of any translation into another language, the English version shall prevail. All legal interpretations, enforcement, and correspondence shall be made in English.

40. DISPUTE RESOLUTION AND JURISDICTION

40.1 Governing Law:

These Terms shall be governed and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

40.2 Exclusive Jurisdiction:

The courts located at Mohali, Punjab, shall have exclusive jurisdiction over any disputes, claims, or legal proceedings arising out of or in connection with these Terms or your use of the ItsBot platform. You expressly consent to the personal jurisdiction of such courts.

40.3 Arbitration (Optional):

Without prejudice to the above, the parties may, by mutual consent, opt to resolve any disputes through arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually, in English, with the seat at Mohali, and the award shall be final and binding on both parties.

ACCEPTABLE USE AND USER RESPONSIBILITIES

(Clauses 41–50)

Effective Date: 5th June 2023

Clause 41: General Obligations of the User

The User agrees to use the ItsBot platform, services, and all associated tools and software in good faith, solely for legitimate, lawful business purposes, and in accordance with these Terms and all applicable Indian laws, including but not limited to the Information Technology Act, 2000, and rules thereunder.

Any use of the Services for activities that are fraudulent, malicious, harassing, invasive, discriminatory, defamatory, or otherwise illegal or unethical is strictly prohibited.

Clause 42: Prohibited Conduct

The User shall not:

Clause 43: Content Responsibility

The User acknowledges full responsibility for all data, content, and information (including text, images, links, videos, and customer information) uploaded or shared through the platform.

ItsBot does not assume any liability or obligation to monitor user-generated content. However, it reserves the right to remove or restrict content deemed unlawful, offensive, harmful, or in violation of these Terms, at its sole discretion and without prior notice.

Clause 44: Compliance with Applicable Law

Users must ensure that their use of ItsBot complies with all applicable laws, regulations, and statutory obligations. This includes, but is not limited to:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019 (where applicable)
• Information Technology Act, 2000 and its associated rules
• All tax, marketing, email, advertising, and telecommunication regulations as applicable to the jurisdiction of operation

Clause 45: Use of Automated Tools & Third-party Integrations

Any automated use of the platform (including bots, crawlers, or scripts) other than the Services provided by ItsBot is strictly prohibited unless explicitly authorized in writing.

Users integrating third-party APIs, CRMs, or marketing platforms through ItsBot must ensure such integrations are legally permissible and covered under proper licenses.

Clause 46: Misuse and Abuse Reporting

If any User becomes aware of misuse of the Services or any content that violates these Terms or any applicable law, they must immediately report such misuse to the Company at business@itsbot.ai.

Failure to report known violations may be deemed contributory misconduct and may result in account restriction or termination.

Clause 47: Security and Data Integrity Commitments

Users shall take adequate measures to secure their own systems and access credentials used for interfacing with ItsBot.

In the event of any data breach, compromised account, or unauthorized access related to the User's systems or data shared through ItsBot, the User shall promptly notify ItsBot and cooperate fully in remedial and legal measures.

Clause 48: Platform Abuse and Excessive Use Policy

ItsBot reserves the right to monitor usage patterns and limit or suspend accounts that engage in excessive or abnormal usage that degrades the performance or availability of services for other users.

Examples include:

Clause 49: Non-Solicitation & Fair Competition

During the term of engagement and for a period of twelve (12) months following the end of any subscription, the User agrees not to:

• Solicit, hire, or otherwise engage any employee, contractor, or affiliate of ItsBot
• Use confidential information to build a competing software, product, or service that mimics or substantially replicates the functionalities of ItsBot

Violation of this clause shall entitle ItsBot to seek injunctive relief, damages, and all legal remedies available under Indian law.

Clause 50: Reservation of Rights

ItsBot reserves the absolute right to investigate any suspected violation of these Terms and to take appropriate legal or technical action, including reporting suspected illegal activities to relevant law enforcement authorities or regulatory bodies.

INTELLECTUAL PROPERTY & OWNERSHIP

(Clauses 51–60)

51. Ownership of Software and Content

The ItsBot software platform, associated applications, source code, architecture, designs, visual interfaces, logos, graphics, and other intellectual outputs are exclusively owned by SUITES360 SOLUTIONS PRIVATE LIMITED", a company incorporated under the Companies Act, 2013, and having its registered office in Mohali, Punjab, India. All content provided through ItsBot—whether textual, audio-visual, AI-generated, or user-facing—is protected under Indian copyright law, trademark law, and international intellectual property conventions.

52. Reservation of Rights

All rights, title, and interest in and to the ItsBot platform, including but not limited to trademarks, logos, design marks, product names, service marks, and proprietary software components, shall remain with the Company. No license or right to use shall be construed except as expressly granted under these Terms.

53. Restrictions on Use

You shall not:

• Reverse engineer, decompile, disassemble, or attempt to derive source code from any part of the ItsBot software.
• Use automated scripts, bots, or scraping tools to collect data from the platform.
• Rent, lease, sublicense, or transfer your access to any third party.
• Copy, modify, or create derivative works based on ItsBot's proprietary software, content, or documentation.

54. Feedback and Suggestions

Any suggestions, ideas, or feedback submitted to ItsBot by users voluntarily shall become the sole property of the Company. We shall be free to use such feedback for product improvements, without compensation, acknowledgment, or limitation.

55. Use of Brand and Name

You may not use the ItsBot name, logo, or branding in any advertisement, promotional material, or publication without express written permission from the Company.

56. AI-Generated Content

Any content generated by ItsBot AI agents using user data or prompts remains the intellectual property of ItsBot unless otherwise agreed upon under a separate enterprise license or SLA agreement.

57. Third-Party Content

All third-party trademarks, service marks, or logos used on the platform are the property of their respective owners. Their usage on the ItsBot platform does not constitute endorsement or affiliation unless explicitly stated.

58. Confidential Source Code

The source code and architectural framework of the ItsBot software are confidential and constitute a trade secret under the Information Technology Act, 2000. Unauthorized disclosure or distribution will be prosecuted under civil and criminal law.

59. Copyright Infringement Claims

If you believe any content hosted or generated by ItsBot infringes your intellectual property, please write to us at [insert legal contact] with complete documentation. We reserve the right to investigate and take appropriate remedial measures, including takedowns.

60. Intellectual Property Violations – Consequences

Violation of this Part shall entitle the Company to suspend or terminate user access without refund, and initiate legal proceedings, including injunctive relief, damages, and recovery of litigation costs.

SERVICE LIMITATIONS, FORCE MAJEURE & DOWNTIME

(Clauses 61–70)

61. Service Interruptions

ItsBot is a cloud-based platform and may occasionally experience outages, maintenance downtime, updates, or unavailability due to factors beyond our control. We do not warrant uninterrupted access or service continuity.

62. Scheduled Maintenance

We reserve the right to conduct scheduled maintenance and upgrades. Such downtime will be announced on our platform or via email with reasonable notice unless it is an emergency update.

63. Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, power failures, cyberattacks, strikes, riots, acts of war, pandemics, governmental restrictions, or failures of telecommunications.

64. User Responsibility for Data Backups

It is the User's responsibility to regularly back up all data, prompts, interactions, and any output generated using ItsBot. We do not guarantee data recovery in case of system failures.

65. Temporary Suspension for Security Reasons

We may temporarily suspend access to the platform to address a suspected security breach, data compromise, or to implement immediate patches.

66. No Liability for Loss of Business

We are not responsible for any loss of revenue, business interruption, or opportunity loss resulting from downtime or platform-related issues.

67. Emergency Measures

We may deactivate certain features, disable logins, or restrict access without notice in cases where urgent intervention is required to prevent platform compromise or legal violations.

68. Beta & Experimental Features

Users opting to access beta features do so at their own risk. Such features are provided "as is" and may be withdrawn without notice. No support or uptime guarantees are offered on beta functionalities.

69. Platform Availability Jurisdiction

ItsBot's services are primarily hosted in India and may not comply with the regulatory requirements of other jurisdictions. You access and use ItsBot outside India at your own risk.

70. Reinstatement Post-Outage

Post any downtime or suspension, restoration of service may require account verification, data resynchronization, or acknowledgment of revised terms.

AMENDMENTS, COMMUNICATIONS & GOVERNING LAW

(Clauses 71–80)

71. Right to Amend

The Company reserves the right to revise these Terms from time to time. Changes shall be posted on the website with an updated date. Continued usage implies acceptance of modified terms.

72. User Notifications

All changes will be communicated via email, platform banners, or dashboard notices. Users must ensure their registered contact information remains up to date.

73. No Oral Modifications Permitted

Any attempt to modify, waive, or supplement these Terms verbally or through unauthorized personnel shall be considered invalid.

74. Communication Channels

Official communications shall be delivered via:

• Email: business@itsbot.ai
• Platform notifications
• +91-9915507624

75. Legal Notices

All legal notices or claims under these Terms must be submitted via registered post or digitally signed email to the legal address of SUITES360 SOLUTIONS PRIVATE LIMITED.

76. Assignment by Company

We may assign our obligations, in whole or in part, to any affiliate, acquirer, or group entity without notice to users.

77. Assignment by User

Users may not assign or transfer rights granted under these Terms to third parties without written consent.

78. Indian Contract Law Compliance

These Terms are governed by and construed in accordance with the Indian Contract Act, 1872, the Information Technology Act, 2000, and relevant rules as applicable in Punjab, India.

79. Waiver

No failure or delay by the Company in exercising any right or enforcing any clause shall constitute a waiver thereof.

80. Severability

If any provision of these Terms is held to be invalid, the remainder shall continue in full force and effect.

DISPUTE RESOLUTION, ARBITRATION & JURISDICTION

(Clauses 81–90)

81. Internal Grievance Resolution

Before initiating formal legal action, Users are encouraged to resolve disputes by contacting business@itsbot.ai for mediation within 30 days of the issue.

82. Binding Arbitration Clause

If disputes remain unresolved, the matter shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. A sole arbitrator shall be appointed mutually or through the High Court if consensus is not reached.

83. Venue of Arbitration

The seat and venue of arbitration shall be Mohali, Punjab, and proceedings shall be conducted in English.

84. Jurisdiction Clause

Subject to Clause 82, any disputes not covered by arbitration shall be subject to the exclusive jurisdiction of the civil courts at Mohali, Punjab.

85. Governing Law

These Terms and any non-contractual obligations arising from them shall be governed by and interpreted under the laws of India.

86. Prohibition on Class Actions

Users agree to waive the right to participate in class actions or collective legal proceedings.

87. Injunctive Relief

Nothing in this Part shall prevent the Company from seeking injunctive or equitable relief in case of threatened IP infringement or data breach.

88. Limitation Period

Any claims arising out of these Terms must be brought within twelve (12) months of the cause of action.

89. Legal Costs

In the event of legal action, the prevailing party shall be entitled to recover all litigation costs and attorney's fees.

90. Continued Enforcement

Termination of the account or agreement shall not affect pending obligations or liabilities incurred before such termination.

MISCELLANEOUS & BOILERPLATE (Clauses 91–100)

(Clauses 91–100)

91. Entire Agreement

These Terms constitute the full and binding agreement between the parties and supersede all previous written or oral communications.

92. No Agency Relationship

Nothing herein creates any agency, partnership, joint venture, or employment relationship between the parties.

93. Force of Electronic Agreement

Acceptance of these Terms electronically shall have the same legal validity as a physically signed document under the Indian Information Technology Act, 2000.

94. Headings for Convenience

Clause and section headings are for convenience only and shall not affect interpretation.

95. Survival of Terms

Clauses related to IP, indemnity, limitation of liability, and dispute resolution shall survive termination of the agreement.

96. Independent Contractors

Both parties agree they are independent contractors, and nothing in this agreement shall be interpreted to establish a principal-agent relationship.

97. Notices via Platform

Important platform updates, service notices, or changes to features may be conveyed through dashboard messages or popups, and shall carry legal validity.

98. User Consent for Communication

By agreeing to these Terms, users expressly consent to receiving service, support, and promotional messages electronically.

99. Anti-Abuse Policy

We reserve the right to limit or block abusive or excessive usage of the platform that violates fair use or affects system performance.

100. Contact & Company Information

For support, legal inquiries, or partnership discussions, please contact: