Dental
Every Patient Call Answered and Booked. 24/7
An AI dental answering service and virtual receptionist for independent practices, answering and booking every call, 24/7.
- Answered on the first ring, 24/7
- Books into your practice software
Why It Matters
The Patient Who Reaches Voicemail Books Next Door.
Front desks are with a patient, on another line, or gone for the day. The call goes unanswered, and a new patient worth thousands over their lifetime simply dials the next practice.
100x
Respond within 5 minutes and you are roughly 100 times more likely to reach the caller and 21 times more likely to book them.
(MIT / InsideSales.com Lead Response Management Study, Dr. James Oldroyd, 2007)
80%
Dental front desks spend about 80% of their day on the phone yet still miss 20 to 35% of calls.
75%
Around 75% of people who reach voicemail never call back.
(Industry research, directional)
The Difference
It Does Not Take a Message. It Books the Appointment.
This is the whole point, so here it is plainly.
A telephone answering service takes a message. A receptionist juggling the front desk takes a message. Voicemail takes a message. Then it sits, until someone calls the patient back and finds they have already booked with the practice down the road.
ItsBot does not take a message. It takes the booking.
- It reads your live schedule. Not a guess, not "we'll fit you in." It checks the real calendar and offers the caller a slot the practice can actually keep.
- It confirms insurance before it books. The caller asks if you take their plan, and ItsBot answers correctly, then books, instead of leaving it as a question for Monday.
- It writes the appointment into your practice software. Straight into Open Dental, with the patient's details attached. The booking exists before the caller has hung up.
- It texts the confirmation on the spot. The patient knows they are locked in before they put the phone down.
- Nothing gets double booked. It writes to the same schedule your team works from. One source of truth, no clashes.
No New Tool
It Answers Three Calls at Once Without Missing a Beat.
A front desk answers one call. The second caller waits. The third caller hangs up and dials the next practice on Google.
Flu season hits, your ad runs, and the phone goes from quiet to six calls in ten minutes. ItsBot answers all six, at the same speed, with the same patience. There is no queue, no hold music, and no busy tone, because there is no line to wait in.
This is the one thing no dental phone answering service with no humans in it can do, at any price.
Hear It Yourself
Pick a Situation. Press Play.
One tap and you are listening to the Voice Agent do the job.
The Cover
Every Hour Your Phone Can Ring.
Evenings, weekends, the lunch the whole team is out, the afternoon everyone is with a patient. It is a genuine 24 hour dental answering service, not an out of hours message with a promise attached.
No overnight staff. No overtime. No missed shifts. One system covers every hour the phone can ring, across voice, chat, and text, on one knowledge base. Real emergencies are flagged the way you tell it to, and routine calls get booked for the morning rather than left for Monday.
- Evenings and weekends
- Lunch, when the whole team is out
- Afternoons with every chair full
- Real emergencies flagged your way
- Routine calls booked for the morning
Who Does This
Meet the Agents Doing the Work.
Not one generic bot. A 24/7 dental virtual receptionist and a front office of specialised roles, each trained for a real dental job. Hear any of them live on the demo.
The ItsBot Dental Front Desk Receptionist
Inbound first point of contact.
Answers every call, handles insurance and service questions, and books or reschedules straight into your practice software, and flags a real emergency for the practice. Solves missed and mishandled calls.
Call it liveThe ItsBot Patient Recall Coordinator
Outbound recall and reminders.
Calls patients due for a cleaning or checkup, confirms upcoming appointments, and fills the schedule. Solves empty chairs and no shows.
Hear an after-hours callThe ItsBot New Patient Intake Specialist
Inbound new patient capture.
Captures the new patient details, checks which insurance you take, and secures the booking before they try another clinic. Solves lost new patients.
See the win-back
Every role is the same Voice Agent, trained for the job in front of it. It never gives clinical or treatment advice, and routes anything clinical to your team.
The Full Suite
The Voice Agent Leads. The Whole Suite Backs It Up.
A patient who calls gets followed up by text, answered on chat, and reminded by email, all on one knowledge base. No second tool to manage.
- Voice agent answers and books
- Text follow-up
- Website chat
- Email reminders and re-engagement
- No second tool to manage
Proof
We Would Rather Show You.
"Every appointment just shows up in Open Dental now. We're not chasing callbacks at the end of the day anymore."
Is this a dental answering service or a virtual receptionist?
Both. It answers around the clock like a dental phone answering service, and it books and manages the appointment like a virtual receptionist, then runs recalls on top.
Does it book into my practice software?
Yes, straight into the PMS you already run, starting with Open Dental. It reads live availability and writes the appointment.
Does it handle insurance questions?
It confirms which plans you accept and captures the patient's details. It does not quote treatment prices or give clinical advice, which stay with your team.
Can it handle two calls at once?
Yes, and more. It answers simultaneous calls, so no patient gets a busy tone or sits on hold.
What happens after hours?
It answers every call, books routine appointments for the morning, and flags a real emergency the way you tell it to.
What does it cost?
It depends on your call volume, and plans scale with that volume. Book a quick demo and we will build you a plan.